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Home / Return & Refunds Policy

Return & Refunds Policy

RETURN POLICY

Last updated March 20, 2021

Thank you for your purchase, We hope you are happy with our product. However, if the product has any manufacturing defects or it has been damaged during shipping, you may return it to us for an exchange only. For more information on our return policy please continue reading the following sections.

RETURNS

All returns must be postmarked within 10 (ten) days of the purchase date. All returned items must be in new and unused condition, with all the original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at help@lainelife.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item in its original packaging, and mail your return to the following address:

Plot No 09, Ground Floor, DHL Square, Sector 22, HSIIDC, IT Park, Panchkula, Haryana

Attn: Returns

RMA number

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange (We do not offer refunds or store credit). Please allow at least 7 (seven) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

Items that have no manufacturing defect or haven’t been damaged during shipping are not eligible for return and exchange.

Please note: In lieu of the safety regulations placed during the Covid-19 pandemic situation, we do not accept returns of purchased items to prevent any compromise to the health of our employees, unless the item has been damaged during shipping or has any manufacturing defect.

For damaged or defective products, please contact us at help@lainelife.com to arrange a return and exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at https://lainelife.com/customer-care/